Amanda Sena

Animal Shelter Donation / Adoption Flow Refresh

UX / UI Designer

images of felines and canines mockups, featuring the adoption and donation process

Giving a local Chicago animal shelter an intuitive, warmer ambience that encourages user trust and follow-through over a 3-week timeline

Key Deliverables:

User Interviews & Surveying

Heuristic Evaluation

Empathy Mapping

Persona Creation

Competitor Analysis

Storyboarding

Style Guide Creation

Multi-Fidelity Wireframing

Accessibility Compliance

Iterative Design

Time Management

Stakeholder Alignment

User Testing

Learn more

Information Architecture Redesign - US Department

UX / UI Designer

images of the department of interior website mockups, featuring the homepage, blog page, and articles

Rebuilding the Department of Interior site for a clearer mission and more discoverable content over a 4-week timeline

Key Deliverables:

Heuristic Evaluation

Persona Creation

Mood Boarding

Card Sorting

Site Map Recreation

User Testing

Accessibility Compliance

Multi-Fidelity Wireframing

Iterative Design

Style Guide Creation

Time Management

Goal Setting

Learn more

Coffee Shop Responsive Site Redesign

UX / UI Designer

Communicating the Slow Down Coffee Co’s welcoming service and quality products through their site to boost virtual and in-person visits

Key Deliverables:

User Interviews & Surveying

Empathy Mapping

Persona Creation

Competitor Analysis

Heuristic Evaluation

Storyboarding

User Flow Mapping

Site Map Recreation

Multi-Fidelity Wireframing

Style Guide Creation

Iterative Design

Website Coding

Time Management

Goal Setting

Stakeholder Alignment

User Testing

Learn more

Compliance Manager

Chicago, IL

Feb 2021 - Present

Direct a global, multi-functional agile team of 15 people representing 5 teams, including engineering. Research data loss from employee resignations and design secure technological and process solutions to implement worldwide at no cost to the business.

Champion agile methodology amongst 10 compliance team members, taking courses, building, and running engaging workshops to demonstrate tangible methods to use agile tools.

Facilitate over 6 training sessions annually with 10 members of the trading team, educating them on topics such as bribery and money laundering, storytelling through case studies and explaining how to spot and avoid engaging in these behaviors.

Collaborate with business and software developers to build NOJV analysis tool, mapping out user journeys and creating functionality and visual design that met the needs of multiple user types.

Interview candidates for open roles, offering both a Compliance and cultural perspective on candidates and endorsing ones that represented BP values.

Supply Operations Coordinator

Chicago, IL

Apr 2017 - Feb 2021

Grew customer satisfaction at over 25 gasoline terminals across the northeast US, partnering with sales team to source customer feedback on user needs and implementing changes to secure contract re-signing.

Designed creative supply plans that maximize availability at over 1,000 BP retail sites across the east coast, through hurricanes, winter storms and outages. Continuously collaborated with engineers at terminals to traders in offices to beat 98% availability KPIs on customer contracts.

Reviewed competitor activities to differentiate our strategy and influenced management to change plans based on quantitative analysis of competitor activity and market conditions.

Developed and maintained relationships among strategic external parties remotely, creating BP commercial partnerships and enabling $300k in cost savings.

Facilitated development of junior supply coordinator, setting clear job expectations, providing career planning steps and supporting networking opportunities.

Operational Excellence Specialist

Chicago, IL

Mar 2016 - Apr 2017

Managed Six Sigma project on regulatory reporting in US trading division, engaging in 15 user interviews and process mapping of 30+ reports to 3 government agencies.

Developed vision and created regulatory reporting knowledge center, addressing user needs to implement organizational changes for 5 full-time employees as well as automation and controls to catch errors in both trading group and across business units nationally.

Supported product development of risk management software, steering meetings with 4 business functions and B2B external consultants, gaining user feedback, engaging in iterative design, and communication with stakeholders to manage expectations around goals.

Drove root cause analysis of over 30 organizational and financial operational incidents, problem-solving and fostering agreement on risk-mitigating actions across 5 business functions to embed a culture of creativity, continuous improvement and ownership.

My Resume

Skills

Projects

Experience

Education